Why does my file import the wrong address information?
If your import isn't working correctly, you might need to disable the address auto-populate feature!
When using the Family Connections Import feature, be sure to review the addresses in your CSV file carefully. Whether the addresses are complete and correct or only partial will affect how they appear in the tool.
Physical addresses in the CSV will be auto-formatted and verified during import, so if there is only a partial or incorrect address (a city, state, etc.) you will get an error trying to import if the box is not checked. When you select the 'disable address autocomplete' checkbox, physical addresses will be imported exactly how you've entered them in the CSV file.
The 'disable address autocomplete' checkbox can be found at the bottom of your import module once a CSV file has been chosen.
Read more about the import feature here
If you run into any issues, please contact support@connectourkids.org.